Covid update

Luxury Africa Journeys With Master Safari Guides

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Covid update

 

ToKenya.com Inc
AMENDMENT TO THE TOKENYA TERMS AND CONDITIONS FOR BOOKINGS MADE DURING COVID-19

For all new bookings made with ToKenya between 1 July 2020 and 30 June 2021 the following cancellation, refund and deferral policy will apply:

1) 100% refund if cancelled 65 days prior to travel

If COVID-19 travel restrictions are in place in your country of residence or destination and/or other clear restrictions on your ability to travel due to possible complications associated with COVID-19, you are able to cancel your ToKenya itinerary without cancellation fees 65 days prior to travel *. This is applicable to all trips booked for travel before 31 December 2021.

You are able to cancel your ToKenya itinerary without cancellation fees 65 days prior to travel if:

  • Borders are closed in your country of residence 65 days prior to travel.
  • Your international flights have been cancelled 65 days or more before travel and no alternative flight options are available.

Cancellation is not valid for any other reason than the above listed. For example, a hesitation to travel due to concerns of contracting COVID-19 whilst travelling, or cancellation of flights within 65 days of your trip (in this case we will of course assist you in rebooking new flights and ensuring your safari can be fulfilled). To cover you for any other cancellation reasons, we recommend you take out Cancel For Any Reason insurance. See further below.

2) Ability to defer your ToKenya trip 65 days prior to travel

If COVID-19 travel restrictions are in place in your country of residence or destination and/or other clear restrictions on your ability to travel due to possible complications associated with COVID-19, you are able to defer your ToKenya itinerary with no fees 65 days prior to travel **. This is applicable to all trips booked for travel before 31 December 2021.

You are able to defer your ToKenya itinerary with no fees 65 days prior to travel if:

  • Borders are closed in your country of residence 65 days prior to travel.
  • Borders are closed in the destination country 65 days prior to travel.
  • Your international flights have been cancelled 65 days or more before travel and no alternative flight options are available.

3) Flight purchases through ToKenya

ToKenya will provide both flexible flight offerings and competitive pricing with non-flexible fares to ensure that you can choose the applicable ticket type to offer you peace of mind.

4) Travel Insurance

We recommend that all customers purchase fully comprehensive travel insurance to cover the investment in your African itinerary. While ToKenya are not allowed to advise clients on which insurance product will meet your individual needs, ToKenya partners with a highly reputable and recommended Travel Insurance broker, namely 1EarthTravelProtection.

ToKenya cannot be held liable to losses sustained due to medical expenses or cancellation penalties agreed to by you in booking your African itinerary.


Our financial guarantee to you ToKenya has always been scrupulous in ensuring protection of client funds received upfront to travel, be it the client’s deposit paid or the remaining balances to enjoy their African vacation.


These client funds received have always been - and continue to be - ringfenced monies that the business does not / has not interact(ed) with. To assuage you further, our monthly financial reporting to our Board specifically highlights all client funds received, and is closely observed for compliance.


* This is applicable to land based services within our flexible partner list booked before 30 June 2021. Should you wish to travel with partners that do not fall within the above mentioned list, our African Safari Experts will clarify the exact terms and conditions of the underlying offering.

** Subject to supplier annual and seasonal increases

Arrival procedures for our customers flying into Kenya on Covid 19:

1. Health Form

All international airline passengers flying into Kenya are required to complete an online Health information form which needs to be submitted after check-in and prior to arrival. https://ears.health.go.ke/airline_registration/

2. Covid-19 PCR Test Certificate

All arriving passengers are required to have a Covid-19 PCR Test Certificate showing a Negative test result. The test must be carried out within a maximum of 72 hours before the time of departure on the flight to Kenya.
New additions to tests for any passenger transiting via Amsterdam must do a rapid test which should not exceed 4 hours by the time of check in.
So it is important that you have the test done just before travel but leaving enough time to receive the results and the negative test certificate, giving 72 hours validity before you travel.

All passengers departing Kenya for Tanzania require a negative PCR based COVID-19 test carried out within 72 hours before arrival in Tanzania. All passengers entering Tanzania will undergo temperature screening upon arrival and must complete a Health Declaration form to be submitted upon entry. There are no self-quarantine requirements for passengers arriving in the country who are not showing any COVID-19 symptoms.